View Our Shipping and Delivery Policy

Shipping and Delivery Policy

Last updated: 22nd June 2026

At Layered Works, we aim to dispatch and deliver your order as quickly and smoothly as possible. This Shipping and Delivery Policy explains how we handle order processing, dispatch, delivery costs, delivery services and any issues that may arise.

1. Order processing

Orders are processed after payment has been received in full.

As many of our products are 3D printed or prepared to order, processing times may vary depending on:

the item ordered
current order volume
stock availability
whether the item is made to order
the size of the order
print times
selected product options such as colour or variation

We will always aim to process orders within a reasonable timeframe.

2. Dispatch times

We normally aim to dispatch orders within 1 to 3 working days, depending on the size of the order, current order volume, print times and product availability.

Working days do not include weekends or bank holidays.

Please note that dispatch times are estimates only and may vary during busy periods or where products are made to order.

If there is a significant delay to your order, we will aim to contact you using the email address provided at checkout.

3. Delivery costs

Delivery costs are calculated and shown at checkout before payment.

The delivery cost may vary depending on the size, weight, value and destination of the order, as well as the delivery service selected or required.

We do not currently offer free delivery unless a specific promotion is clearly shown on the website or at checkout.

4. Delivery services

We normally use Royal Mail and Royal Mail owned services, including Parcelforce 24 and Parcelforce 48, as our main delivery providers.

Where Royal Mail or Parcelforce cannot fulfil an order or where another service is more suitable, we may use an alternative courier such as Evri.

Orders may be sent using a selected postal or courier service depending on the size, weight, destination and requirements of the parcel.

We reserve the right to choose the most suitable delivery method for each order unless a specific service has been offered and selected at checkout.

5. Delivery times

Delivery timeframes begin after your order has been dispatched, not when it is placed.

Estimated delivery times may vary depending on:

your location
the delivery service used
seasonal demand
courier delays
customs processing where applicable
circumstances outside our control

Delivery estimates are not guaranteed.

6. Worldwide delivery

We offer delivery worldwide where a suitable delivery service is available.

International delivery times can vary depending on the destination country, courier network, customs processing and local delivery services.

If we are unable to deliver to your location after an order has been placed, we will contact you and issue a refund where appropriate.

7. Customs and import charges

For orders sent outside the UK, customs duties, taxes, import charges or handling fees may apply depending on the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise.

Layered Works is not responsible for delays caused by customs checks, customs clearance, import rules or local delivery processes in the destination country.

8. Delivery address

It is the customer’s responsibility to ensure that all delivery details entered at checkout are accurate and complete.

We cannot be held responsible for delays, failed deliveries or losses caused by incorrect or incomplete address information supplied when ordering.

If you notice an error in your address, please contact us as soon as possible at:

ku.oc.skrowdereyal@tcatnoc

If the order has already been dispatched, we may not be able to change the delivery address.

9. Missed deliveries

If a delivery attempt is missed, the courier may:

leave the parcel in a safe place
leave it with a neighbour
take it to a local collection point
attempt redelivery
return it to the sender

It is the customer’s responsibility to follow any tracking updates or delivery instructions provided by the courier.

If an item is returned to us due to a missed delivery, failure to collect it, refusal of delivery, or incorrect delivery details provided by the customer, we may ask the customer to pay any additional delivery costs before the order is resent.

10. Delays in transit

While we aim for all orders to arrive promptly, we are not responsible for delivery delays caused by:

postal or courier issues
severe weather
public holidays
industrial action
customs delays where applicable
incorrect delivery information
other events beyond our reasonable control

If your parcel appears delayed, please contact us and we will do our best to help.

11. Lost parcels

If you believe your parcel has been lost, please contact us at ku.oc.skrowdereyal@tcatnoc with your order number and full details.

We may need to allow a reasonable amount of time for the courier to complete delivery or investigate the parcel before confirming that it has been lost.

Where appropriate, we will work with the courier to investigate and, if necessary, offer a suitable resolution.