View Our Privacy Policy | Layered Works

Privacy Policy

Last updated: 22nd June 2026

At Layered Works, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and your rights when you visit our website, create an account, contact us, sign up for our mailing list, or place an order with us.

1. Who we are

Layered Works is an online business selling 3D printed storage and organiser products and custom printed items.

Website: https://staging.layeredworks.co.uk/

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

ku.oc.skrowdereyal@tcatnoc

2. What information we collect

We may collect and process the following personal information:

your name
billing address
delivery address
email address
phone number
order details
payment-related information
account login details if you create an account
messages submitted through our contact forms or email
mailing list sign-up details, where you choose to subscribe
discount code or promotion usage
technical information such as IP address, browser type, device type, pages visited and website usage information

We only collect the information needed to operate our website, process orders, provide support, send requested emails, improve our services and meet our legal obligations.

3. How we collect your information

We collect information when you:

Visit our website
create an account
place an order
Contact us through our website, email or forms
Sign up for our mailing list or request a discount code
Use features on our website such as the basket, checkout or customer account area
interact with our cookies, tracking tools or consent banner

Some information may also be collected automatically through cookies, analytics tools and similar technologies.

4. How we use your information

We use your information to:

process and deliver your orders
send order confirmations and updates
Respond to enquiries and customer service requests
Manage your customer account
process returns, refunds, cancellations and order issues
Send a discount code or email you have requested through our website forms
Send marketing emails where you have subscribed or given consent
improve our website, products and user experience
measure website traffic and performance
run advertising, remarketing or conversion tracking where enabled and consented to where required
prevent fraud and protect our website
comply with legal, tax and accounting obligations

We only use your data where we have a lawful basis to do so.

5. Lawful bases for processing

Under UK data protection law, we rely on the following lawful bases:

Contract: where we need your information to process and fulfil your order, manage your account or deal with order-related requests
Legal obligation: where we must keep records for accounting, tax, legal or regulatory reasons
Legitimate interests: where it is reasonable for us to use your information to run, protect and improve our business, respond to enquiries and prevent fraud
Consent: where required, for example, for certain marketing communications, non-essential cookies, analytics or advertising tracking

6. Payments

We do not store your full payment card details on our website.

Payments may be processed securely through third-party payment providers, including Stripe, Apple Pay, Google Pay and PayPal, depending on the payment options available at checkout.

These providers may collect and process your payment data in accordance with their own privacy policies and security procedures.

7. Delivery and fulfilment

To deliver your order, we may share the necessary delivery information with postal and courier providers.

Our delivery providers may include Royal Mail, Parcelforce, Evri or another suitable postal or courier service where required.

The information shared may include your name, delivery address, email address, phone number and order delivery details where needed to fulfil the delivery.

8. Email sign-ups and discount codes

If you sign up through one of our website forms or pop-ups, we may use your details to send you the requested discount code, confirmation email or related follow-up email.

Our website may use Elementor Pro forms and automated email features to collect your email address and send the requested email.

If we use your details for ongoing marketing emails, we will only do so where we have a lawful basis, such as your consent where required. You can unsubscribe from marketing emails at any time.

9. Sharing your information

We may share your personal information with trusted third parties where necessary to run our business, including:

payment providers such as Stripe, Apple Pay, Google Pay and PayPal
delivery and courier companies such as Royal Mail, Parcelforce and Evri
website hosting and technical service providers
WordPress, WooCommerce, Elementor and website plugins used to operate the website
analytics and website tools such as Google Analytics, Google Site Kit and Microsoft Clarity
advertising and tracking platforms such as Google Ads, Meta Pixel, TikTok Pixel and Pinterest Tag were enabled
professional advisers where required
legal or regulatory authorities if we are required to do so

We do not sell your personal information to third parties.

10. Cookies and website tracking

Our website may use cookies and similar technologies to help it function properly, remember your preferences, analyse traffic, improve performance and support advertising or conversion tracking.

Cookies may include:

essential cookies needed for the website, basket and checkout to work
functional cookies that remember settings or account preferences
analytics cookies that help us understand how visitors use the site
marketing cookies used for advertising, remarketing or conversion tracking, where enabled

Our website may use tools such as Google Analytics, Google Site Kit, Microsoft Clarity, Google Ads tracking, Meta Pixel, TikTok Pixel and Pinterest Tag.

You can control cookies through your browser settings and any cookie banner or consent tool used on the website. Please see our Cookie Policy for more information.

11. International data transfers

Some of the services, tools or providers we use may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be in place to protect your personal data in accordance with applicable data protection law.

12. How long do we keep your information

We only keep your information for as long as necessary for the purposes it was collected, including:

fulfilling orders
providing customer support
meeting legal, tax and accounting obligations
resolving disputes
preventing fraud or misuse
enforcing our terms and policies

Order, transaction and accounting records may be kept for as long as required for tax, accounting and legal purposes. Contact form messages and marketing sign up details are kept only for as long as needed for the purpose they were collected, unless a longer period is required by law or legitimate business need.

13. Your rights

Under UK data protection law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request the deletion of your personal data in certain circumstances
Request restriction of processing
object to certain uses of your data
Request the transfer of your data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at ku.oc.skrowdereyal@tcatnoc.

We may need to confirm your identity before responding to certain requests.

14. Data security

We take appropriate technical and organisational measures to protect your information against unauthorised access, misuse, loss or disclosure. However, no online service can ever be completely secure, so we cannot guarantee absolute security.

15. Third-party links

Our website may include links to other websites, including social media pages, marketplace stores and third-party services. We are not responsible for the privacy practices or content of third-party websites. We recommend reading their privacy policies before providing any personal information.

16. Children’s privacy

Our website is not intended for children, and we do not knowingly collect personal data from children.

17. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), which is the UK regulator for data protection matters.

ICO website: https://ico.org.uk/

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. Any updates will be posted on this page with the revised date.